Privacy Policy

Privacy Policy

Effective Date: 20 August 2026

At HMZ Silk Factory, we respect your privacy and are committed to protecting the personal information you share with us while using our website.

Information We Collect

When you create an account, place an order, contact us, or use our website, we may collect information such as:

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order and purchase details
  • Information required to process your payment

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm orders and payments
  • Provide shipping and delivery updates
  • Process cancellations, returns, exchanges, and refunds
  • Provide customer support
  • Respond to your questions and requests
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized transactions

Payment Information

Payments made through our website are processed through authorized third-party payment gateways.

HMZ Silk Factory does not store your complete debit card, credit card, UPI, or banking credentials on our website.

Payment information is handled securely by the respective payment gateway according to its own privacy and security policies.

Account Information

If you create an account on our website, your information may be used to provide access to your account, order history, addresses, and other customer services.

You are responsible for keeping your account login details confidential.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and improve our services.

Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website and hosting service providers
  • Other service providers required to process and fulfill your order

Only the information necessary for providing the relevant service may be shared.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links or services provided by third parties. We are not responsible for the privacy practices, policies, or content of third-party websites or services.

Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, or applicable requirements.

Any updated version will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

HMZ Silk Factory
Varanasi, Uttar Pradesh, India
Email: support@hmzsaree.com