Shipping, Cancellation & Refund Policy
Effective Date: 20 August 2026
At HMZ Silk Factory, we carefully process and pack every order to ensure your Banarasi saree reaches you safely and securely.
Shipping Policy
Shipping Across India
HMZ Silk Factory currently provides shipping across India.
We offer free shipping on eligible orders across India. No separate shipping charge will be added where free shipping is applicable.
Order Processing & Dispatch
Orders are generally dispatched within 1–3 working days after successful order confirmation and payment verification.
In some cases, processing may take longer due to product availability, customization, high order volume, holidays, or other circumstances beyond our reasonable control.
Delivery Time
After dispatch, delivery time may vary depending on the customer’s location and the courier partner’s service.
Customers are requested to provide a complete and accurate delivery address and an active mobile number while placing an order.
HMZ Silk Factory is not responsible for delivery delays caused by incorrect or incomplete customer information, courier delays, weather conditions, natural events, public holidays, or other circumstances beyond our reasonable control.
Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details associated with your order, where available.
Cancellation Policy
Customers may request cancellation of an order as soon as possible after placing the order.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
To request cancellation, please contact us with your order number and registered contact details.
If a cancellation is approved after payment has been received, the applicable refund will be processed according to the circumstances of the cancellation.
Return Policy
We offer returns within 7 days of delivery for eligible product-related issues.
A return can be requested in the following situations:
- Wrong product received
- Damaged product received
- Different color received than the color ordered
- Different design/product received than the one ordered
- Eligible size or measurement-related issue
Returns are not accepted for change of mind or personal preference when the product received matches the product ordered.
Return Conditions
To be eligible for a return:
- The product must be unused and unwashed.
- The product must be returned in its original condition.
- Original packaging and tags, where applicable, should be retained.
- The customer may be required to provide clear photographs or videos showing the product and the issue.
- The return request must be raised within 7 days of delivery.
Return Process
If you receive a wrong, damaged, different-color, different-design, or eligible size-related issue, please contact us within 7 days of delivery.
After reviewing the details, our team will confirm whether the return request is eligible and provide further instructions.
Once the return is approved, the customer can send the product back to us.
Return Shipping Charges
For an approved return, the customer is responsible for arranging and paying the return courier charges.
The customer must arrange the courier independently and send the parcel to the address provided by HMZ Silk Factory.
Customers are advised to use a reliable courier service and keep the return shipment receipt and tracking details until the returned product is successfully received by us.
Return Inspection
Once the returned product is received, HMZ Silk Factory will inspect the product to verify the reported issue.
The final return approval will be based on the condition of the returned product and the issue reported by the customer.
If the product does not meet the return conditions, the return may be rejected.
Refund Policy
For an approved return, the applicable refund will be processed after the returned product has been received and inspected.
Approved refunds will generally be processed through the original payment method or another suitable payment method, depending on the transaction.
The time taken for the refund to reflect in the customer’s account may depend on the bank, payment gateway, or payment service provider.
Wrong or Damaged Product
If you receive a wrong or damaged product, please contact us within 7 days of delivery and provide your order number along with clear photographs/videos of the issue.
Our team will review the request and guide you through the return process.
Handwoven Product Variations
Our Banarasi sarees are traditionally woven and may have natural variations in:
- Texture
- Weave
- Motif placement
- Color appearance
Such variations can be a natural characteristic of handwoven textiles and are not considered product damage or a manufacturing defect.
Contact Us
For shipping, cancellation, return, exchange, or refund-related assistance, please contact:
HMZ Silk Factory
Varanasi, Uttar Pradesh, India
Email: support@hmzsaree.com
Please mention your order number when contacting us regarding an existing order.